Legal agreement governing your use of madu11 gaming services
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Important Notice: Please read these Terms & Conditions carefully before using madu11 services. By creating an account, depositing funds, or placing bets, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
In these Terms & Conditions, the following terms shall have the meanings ascribed to them below:
By accessing madu11's website, creating an account, or using any of our Services, you explicitly agree to be bound by these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. These documents constitute a legally binding agreement between you and madu11.
We reserve the right to amend, modify, or update these Terms at any time without prior notice. Amendments will become effective immediately upon publication on our website. It is your responsibility to review these Terms periodically. Continued use of madu11 Services after amendments constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
Age Restriction: You must be at least 21 years of age to register an account and use madu11 services. We strictly enforce age verification and reserve the right to request proof of age at any time. Accounts found to belong to individuals under 21 will be immediately suspended, and all funds will be forfeited.
To use madu11 Services, you must:
madu11 Services are intended primarily for residents of Indonesia. By using our platform, you represent that you are physically located in a jurisdiction where online gambling is legally permitted. You agree not to use VPN, proxy, or other location-masking technologies to circumvent geographic restrictions.
We are required by our licensing obligations and anti-money laundering regulations to verify the identity of all Players. You must provide accurate, current, and complete information during registration, including but not limited to your full legal name, date of birth, residential address, phone number, and email address. You may be required to submit copies of government-issued identification documents (KTP, passport, driver's license) and proof of address (utility bill, bank statement) before making withdrawals. Failure to provide requested documents within a reasonable timeframe may result in account suspension and fund forfeiture.
You may register only one account with madu11. Multiple accounts per person are strictly prohibited. If we detect multiple accounts registered by the same individual (through matching personal information, IP addresses, device fingerprints, payment methods, or other indicators), we reserve the right to close all duplicate accounts, void all bets, and confiscate balances.
During registration, you must provide truthful and accurate information. Providing false, misleading, or incomplete information is grounds for immediate account termination and forfeiture of funds.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. Any activity conducted through your account will be deemed your responsibility, regardless of whether you authorized such activity.
If you suspect unauthorized access to your account, you must notify madu11 support immediately via live chat or email. We will investigate and take appropriate action, but we are not liable for losses incurred due to unauthorized access resulting from your failure to maintain account security.
We strongly recommend enabling two-factor authentication (2FA) for enhanced account security.
madu11 reserves the right to suspend or permanently close your account at our sole discretion if we determine that:
Upon account closure, any remaining balance may be forfeited if closure is due to Terms violations. If closure is initiated by you and there are no outstanding violations, your balance will be returned to you after deducting any applicable fees.
madu11 supports deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000. Deposits are processed instantly in most cases.
All deposit methods must be registered in your legal name. Third-party deposits are strictly prohibited. If we detect that funds originate from a source not belonging to you, we reserve the right to reverse the deposit and close your account.
You are responsible for any fees charged by your bank or payment provider. madu11 does not charge deposit fees.
Withdrawal requests can be made at any time via your account dashboard. Most withdrawals are processed within 15 minutes during business hours (06:00 - 22:00 WIB, Monday - Sunday). Withdrawals requested outside business hours will be processed at the next available opportunity.
The minimum withdrawal amount is Rp 100,000. Withdrawals can only be made to bank accounts or e-wallets registered in your legal name and verified during the KYC process. We do not process withdrawals to third-party accounts under any circumstances.
Before your first withdrawal, you must complete identity verification (KYC) by submitting valid government-issued identification and proof of address. Subsequent withdrawals may require additional verification if we detect unusual activity patterns.
Withdrawals are subject to a wagering requirement: you must wager your deposit amount at least once before withdrawing. This requirement prevents money laundering and applies to all deposits. Bonus funds have separate wagering requirements as specified in the applicable bonus terms.
While we strive to process withdrawals within 15 minutes, actual processing times may vary depending on:
Daily withdrawal limits vary by account tier: Bronze members can withdraw up to Rp 20,000,000 per day, Silver members up to Rp 50,000,000 per day, and Gold members have no daily limit. Monthly limits apply: Rp 200,000,000 for Bronze, Rp 500,000,000 for Silver, and unlimited for Gold.
madu11 offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, deposit bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that will be displayed at the time of the offer.
Unless otherwise stated, bonuses are subject to wagering requirements before they can be withdrawn. Wagering requirements specify the number of times you must wager the bonus amount (and sometimes the deposit amount) before funds become withdrawable. For example, a bonus with a 30x wagering requirement means you must place bets totaling 30 times the bonus amount.
Bonus abuse is strictly prohibited and includes, but is not limited to:
If we detect bonus abuse, we reserve the right to void all bonuses, cancel associated winnings, and close your account. In severe cases, we may pursue legal action.
Different games contribute differently toward wagering requirements:
Check the specific bonus terms for each promotion, as contribution percentages may vary.
While a bonus is active (i.e., wagering requirements have not been met), you may not place individual bets exceeding Rp 50,000 per spin, hand, or bet. Bets exceeding this limit will be voided, and winnings from such bets may be confiscated. This rule applies to all game types unless otherwise specified.
Your Wellbeing Matters: madu11 is committed to promoting responsible gaming. We provide tools to help you maintain control over your gaming activities and offer support resources if gambling becomes problematic. For detailed information, please visit our Responsible Gaming page.
Gambling should be a form of entertainment, not a way to make money or solve financial problems. We encourage all Players to:
If you believe you have a gambling problem, contact our support team immediately. We can help you set up self-exclusion, provide information about counseling resources, and connect you with organizations that specialize in problem gambling support.
The following activities are strictly prohibited on madu11. Violation of these prohibitions may result in immediate account closure, forfeiture of funds, and legal action:
madu11 strives to provide uninterrupted access to our Services, but we do not guarantee that our platform will be available at all times. We are not liable for losses resulting from service interruptions, downtime, technical failures, maintenance, or force majeure events (natural disasters, wars, strikes, government actions, internet outages, etc.).
All game outcomes are determined by certified random number generators (RNGs) or, in the case of live dealer games, by physical game equipment. madu11 has no control over game outcomes and cannot influence results in favor of or against any Player. We are not liable for losing bets or unfavorable game results.
To the fullest extent permitted by law, madu11's total liability to you for any claims arising out of or related to your use of our Services, whether in contract, tort, or otherwise, shall not exceed the total amount you have deposited into your account in the six months preceding the claim, or Rp 10,000,000, whichever is lower.
madu11 Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will be error-free, secure, or uninterrupted.
These Terms & Conditions shall be governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which madu11 is licensed. References to Indonesian market context (age restrictions, payment methods, currency) are provided for Player convenience and do not constitute submission to Indonesian jurisdiction.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of madu11 Services, you agree to first attempt to resolve the dispute informally by contacting our customer support team. If informal resolution is unsuccessful within 30 days, either party may pursue binding arbitration in accordance with the rules of the licensing jurisdiction.
You agree to waive any right to a jury trial or to participate in a class action lawsuit against madu11.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.
If you have questions, concerns, or complaints regarding these Terms & Conditions or any aspect of madu11 Services, please contact our customer support team:
Available 24/7 on our website. Fastest response time, typically under 2 minutes.
[email protected]
Response within 24 hours
Indonesian-speaking agents available 24/7 for account assistance and technical support.
Important: By continuing to use madu11 Services after the effective date of any amendments to these Terms, you acknowledge and agree to be bound by the amended Terms. We recommend reviewing these Terms regularly to stay informed of any changes.
Our customer support team is available 24/7 to answer any questions about these Terms & Conditions or any other aspect of madu11 Services. We're here to ensure you have a clear understanding of your rights and responsibilities.