Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data collected by madu11 ("we," "us," or "our") through our website at https://madu11.cam and related services (collectively, the "Services"). By creating an account, depositing funds, or using any aspect of madu11 Services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

madu11 operates as an international online gaming platform licensed by recognized gaming authorities. We are committed to maintaining the highest standards of data protection and security, implementing technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of madu11 Services.

2 Information We Collect

2.1 Personal Information You Provide

When you register an account with madu11, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (KTP number, passport number), and copies of identity documents (KTP, passport, driver's license) for age verification and Know Your Customer (KYC) compliance.
• Contact Information: Email address, phone number (including Indonesian mobile numbers), residential address (street, city, province, postal code), and preferred communication method.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details (if applicable), transaction history, deposit and withdrawal records, and betting activity.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, and two-factor authentication settings.
• Communication Data: Records of communications with our customer support team via live chat, email, WhatsApp, or phone, including transcripts, timestamps, and resolution notes.

2.2 Information We Collect Automatically

When you access madu11 Services, we automatically collect certain technical and behavioral data:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and device fingerprint.
• Usage Data: Pages visited, games played, betting patterns, session duration, navigation paths, clicks, search queries, referral sources, and time spent on specific sections of our platform.
• Location Data: Approximate geographic location derived from your IP address to verify compliance with geographic restrictions and to detect VPN or proxy usage.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and local storage to track your preferences, authenticate your session, prevent fraud, and analyze site performance. See Section 7 for detailed information about cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers to confirm deposit and withdrawal authenticity.
• Identity Verification Services: Age verification, identity authentication, and fraud detection data from third-party KYC service providers.
• Affiliate Partners: Referral information if you accessed madu11 through a partner website or marketing campaign.
• Publicly Available Sources: Information from public databases, social media platforms (if you link your social account), or government registries for enhanced security screening.

3 How We Use Your Information

madu11 uses your personal data for the following purposes, all of which are necessary to provide, improve, and secure our Services:

4 How We Share Your Information

madu11 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients for legitimate business and legal purposes:

4.1 Service Providers

We engage third-party companies to perform services on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals.
• Identity Verification Services: KYC/AML compliance providers for age verification, identity authentication, and fraud screening.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems to manage customer communications.
• Cloud Hosting & Infrastructure: Secure data centers and cloud service providers for hosting our platform and databases.
• Analytics Providers: Tools for website analytics, user behavior analysis, and performance monitoring (Google Analytics, heatmap services).

All service providers are bound by contractual obligations to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, gaming regulators, tax authorities, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests.
• Enforce our Terms & Conditions or investigate potential violations.
• Detect, prevent, or address fraud, security breaches, or illegal activities.
• Protect the rights, property, or safety of madu11, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you of such changes via email or prominent notice on our website.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in co-branded promotions or linking your social media accounts.

5 Data Security Measures

madu11 implements industry-leading security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Sockets Layer (SSL) technology, the same standard used by banks and financial institutions.
• Password Protection: User passwords are hashed and salted using advanced cryptographic algorithms (bcrypt, Argon2). We never store passwords in plain text.
• Two-Factor Authentication (2FA): Optional 2FA via SMS, email, or authenticator apps provides an additional security layer for account access and withdrawals.
• Firewall Protection: Advanced firewalls and intrusion detection systems monitor and block suspicious network traffic.
• Regular Security Audits: Independent third-party security firms conduct annual penetration tests and vulnerability assessments.
• Access Controls: Personal data is accessible only to authorized madu11 personnel on a need-to-know basis, with strict access logs and monitoring.
• Data Backup: Regular automated backups ensure data recovery in case of system failures, with backups stored in geographically diverse locations.
• Employee Training: All staff undergo mandatory data protection and security awareness training.

6 Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer via:

• Email: [email protected] (include "Privacy Rights Request" in subject line)
• Account Dashboard: Some data access and modification functions are available directly in your account settings.
• Customer Support: Live chat or WhatsApp support can assist with privacy-related requests.

We will respond to your request within 30 days and may require identity verification to prevent unauthorized data access. There is no fee for exercising these rights unless requests are manifestly unfounded or excessive.

7 Cookies and Tracking Technologies

madu11 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

Types of Cookies We Use

• Essential Cookies: Required for core platform functionality (login sessions, payment processing, security). These cannot be disabled without affecting site functionality.
• Performance Cookies: Collect anonymous usage data to analyze site performance, identify errors, and optimize user experience (Google Analytics, heatmaps).
• Functional Cookies: Remember your preferences (language, currency display, game favorites) to provide a customized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant promotions and measure advertising campaign effectiveness. These are only set with your consent.

Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies entirely or delete existing cookies. Note that disabling essential cookies will impair site functionality. To manage marketing cookies specifically, use our cookie consent banner (displayed on first visit) or adjust settings in your account dashboard.

8 Data Retention

madu11 retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

• Active Accounts: Data is retained for the duration of your account's active status plus six months after account closure to handle potential disputes or chargebacks.
• Financial Records: Transaction history, deposits, withdrawals, and betting records are retained for seven years from the date of transaction to comply with anti-money laundering (AML) and tax regulations.
• Identity Documents: KYC verification documents are retained for seven years after account closure as mandated by international gaming regulations.
• Communication Records: Customer support transcripts and correspondence are retained for three years to resolve disputes and improve service quality.
• Marketing Data: If you unsubscribe from promotional communications, we retain your email address on a suppression list indefinitely to ensure we don't contact you again.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis.

9 International Data Transfers

madu11 operates as an international gaming platform. Your personal data may be transferred to, stored, or processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian regulations.

When we transfer your data internationally, we implement appropriate safeguards to ensure equivalent protection:

• Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses (SCCs) with third-party service providers to ensure adequate data protection.
• Adequate Protection Assessments: We only transfer data to countries or organizations with adequate data protection standards as recognized by international authorities.
• Encryption in Transit: All data transfers use SSL/TLS encryption to prevent interception during transmission.

10 Children's Privacy (21+ Policy)

If we discover that we have inadvertently collected personal data from an individual under 21 years of age, we will immediately delete such information from our systems and permanently close the associated account. All deposits made by underage users will be forfeited, and winnings will not be paid out.

We implement rigorous age verification processes, including mandatory KYC document submission before first withdrawals. Parents or guardians who suspect a minor has accessed madu11 Services should contact us immediately at [email protected].

11 Changes to This Privacy Policy

madu11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date.
• Sending email notifications to registered users (if the change significantly affects your rights).
• Displaying a prominent notice on our platform for 30 days after the change takes effect.

Continued use of madu11 Services after the effective date of changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

12 Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.